Terms and Conditions

Parking & Access

Due to the amount of equipment I need to get out of the van, I’ll need some room to park close to the house.

I may need to use a power point or lights at some stage, so if you could please make sure power and hot water are still on, that would be helpful.

I’ll also need access to an outside tap with good pressure.

Please let us know prior to the job if you use bore or dam water, or if you don’t have good pressure.

Safety

I use the steam cleaning process. Carpets will be slightly damp afterwards. Depending on conditions, it can take half the day to dry.

Try to stay off the carpet until it is completely dry, as floors can be slippery. It is OK to walk on the carpet after cleaning if you need to, but please use caution.

My equipment is loud, and I run a high-pressure steam hose and a 2-inch vacuum hose from the van into the house.

You are welcome to stay while I clean, but it is recommended that people and pets are not inside the house during the cleaning process as a safety precaution.

Australian Made Products

Our products are Australian made and exceed safety regulations.

I do this all day every day, so at times I wear gloves, a respirator, and eye protection for my long-term health.

It is recommended to have windows and doors open during and after cleaning to help with drying.

During the colder months, having a heater on during and after cleaning will help carpets dry quicker.

Please remember: airflow is the key to drying carpets.

Shutting the house up and leaving a heater on will trap the moisture inside.

Stains

I’m a trained carpet cleaner and have a range of products for different stains.

If a stain has been there for a long time or has already been cleaned (by you or another carpet cleaner), it can be more difficult to remove.

Please note: Marks can reappear if carpets have been soiled over a long period, have had a large spill, or contain pet urine. In these cases, whatever has gone into the carpet may seep into the carpet backing or underlay. Carpet cleaning cleans the carpet fibres but not the underlay. After drying, residue in the backing or underlay can wick back to the surface, causing marks to reappear.

Odours

Odours can be caused by bacteria living in the carpet — from pets or various other reasons. Carpet cleaning can sometimes trigger odours if the bacteria has been present and untreated. If any stains or odours appear after cleaning, please let me know as soon as possible. Most of the time, this can be quickly and easily treated.

Occupied Residential Customers

Most people move smaller items off the carpet and leave larger items for me to clean around. I can help move small to medium-sized furniture, but I’m not a furniture remover. It’s best to return furniture to carpeted areas only after the carpet is completely dry.

End of Lease Customers

Please ensure:

• All furniture is removed from rooms that need cleaning (unless it’s staying in the property).
• All cleaning and dusting is done before the carpets are cleaned.

If the real estate agent requires us to return due to dusting or wardrobe cleaning being done after the carpets are cleaned, additional costs will apply.

If you require end of lease pest control, you can re-enter the property after 2 hours.

Refunds & Requests to Return

I’ve been cleaning carpets since 2010. I’m trained and experienced. I allow plenty of time for each job and do not rush. If I think marks might reappear, I will go over those areas multiple times and discuss them with you. I spend a lot of money on Australian-made products, not cheap overseas ones.

All my equipment is regularly updated and serviced. I clean carpets to the best of my ability each time. Because of this, I do not offer refunds. If marks reappear due to wicking (see earlier explanation), I’m happy to return — but at an additional cost.

If I happen to miss a spot due to poor lighting, I will happily return at no charge.

Overdue Invoices

If payment isn’t received in full on the first day, we will follow up the next day to check if you’ve had a chance to deposit the funds.

If payment or a receipt isn’t received the following day, we begin preparing paperwork for Tasmanian Collection Services.

We will attempt to contact you again first. If we cannot reach you, the form will be lodged and extra fees will be added to your invoice.

Questions or Concerns?

If you have any questions or concerns after your carpet cleaning, please contact me:

Rowan Barker
📞 0448 236 021

I am the one cleaning the carpets and the owner of the business.
Clean carpets and customer service are our priority.